Emergency News & Announcements


There's some urgent bugs that need fixing and unfortunately we will need to do some quick server maintenance for that during which you won’t be able to play. We will enable maintenance mode TODAY (Monday 12/02/2024) at 3:45pm. While maintenance mode is active, you won’t be able to log into the game and running games will be aborted. A downtime about 15 minutes is expected. We will let you know as soon as we’re done.

Sorry for the inconvenience!


There's some urgent bug fixing we need to do for which we need to do some server maintenance during which you won’t be able to play. We will enable maintenance mode tomorrow (Thursday, 08/02/2024) at 11:00am (CET). While maintenance mode is active, you won’t be able to log into the game and running games will be aborted. We will let you know as soon as we’re done.

Sorry for the inconvenience!

Edit: Server maintenance is done, maintenance mode has been disabled again. You can resume playing now. We apologize again for the inconvenience. There's a small update available with a hotfix for some urgent bugs. Patch notes for version 2024.01.25.11:

  • ID 9247: You can now use both sides of the stairs at "Gang shootout"
  • ID 9253: Fixed a problem with upgrading certain cards
  • ID 9264: Fixed a problem with the "Additional Doc in Ambulance" card, where the card wouldn't show up in the inventory after choosing it in card selection and buying with research points wasn't working
  • ID 9281: Improved animated life line highlight visibility in bright in-game lighting scenarios
Highlights


  • Four brand-new department bundles including:
    - the exclusive animated "Life Line" skins
    - exclusive avatars
    - and a selection of upgrades
  • 20 new missions added
  • Multiplayer mission rotation: rescue missions that appeared in the previously played shift will now also be less likely come up in multiplayer mode to make the player experience more varied
  • New "Band of Colors" customization options: Give your units a special look with Rainbow chromas for all vehicles!
  • Improved visibility of fuse boxes and power supply status in the UI
  • Various bug fixes
  • Various fixes based on received crash dumps via the crash report dialog
  • We have received several reports of players cheating and have subsequently banned those players.
    Please note that we will not tolerate cheating of any kind. If you encounter suspicious players, feel free to report them on Discord or via E-mail ([email protected]).


Detailed release notes can be found in Discord and on our website.

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.

Thanks for sticking with us so far! Here's an update to our roadmap after the first few months of live developement. EMERGENCY is a constantly evolving game that will keep growing and changing. We are working on a wide range of improvements and new content to make the player experience the best it can be. This roadmap gives you a small overview of what we have planned for the future. The roadmap is a living document that will be adapted as we go along - some parts will change, be removed, and new things will be added.



Tell us what you’re most excited about and what you would like to see on the roadmap in the future!

Please note that we cannot give dates for individual updates. The roadmap may always be subject to changes and none of the entries are 100% sure to be realized. Any updates to the roadmap will be communicated through Steam and Discord.
Happy Holidays everyone! To spread some holiday cheer we will be hosting two special community activities over the next few weeks.

1) Find the Holiday missions!
We’ve prepared a few special Holiday missions across the three maps that may pop up at any time. Find them all to win a big reward!

How to participate:
  • Take screenshots of all 9 Holiday missions (“Save the presents”, “Put them on the naughty list” and “Fallen Christmas tree” in all three maps)
  • Submit your screenshots via Discord in the #contest-submission channel or by E-mail to [email protected]

Rules:
  • Screenshots must include the entire user interface so we can verify the validity of the challenge entry
  • You can only participate once
  • Submissions must include your Player Support ID (found in the Settings under the Social tab), so we can grant you the rewards
  • All valid submissions will be rewarded

Rewards:
  • 250 EMeralds and 1,000 Coins

2) Holiday-themed Photo Contest
The EMERGENCY world has been decorated with some festive Christmas trees and presents, so turn on Photo Mode and capture that holiday spirit! The best shots will be presented to the community to vote for their favorite and the winners will get big prizes.

How to participate:
  • Take a cinematic in-game screenshot using the Photo Mode (activated with the default hotkey “B”, only available in singleplayer mode)
  • Submit your screenshot to the Community Hub on Steam with the caption “Holiday Challenge”
  • Vote for your favorite screenshots on Discord

Rules:
  • You can submit as many screenshots as you like, but only one of your screenshots will be chosen for the community voting
  • Screenshots need to be posted in the Community Hub, screenshots only shared on Discord won’t count
  • The final community vote will take place on Discord after the challenge has ended. 16t will choose 5 screenshots for you to vote for. The top 3 with the most votes will get prizes
  • The winners will be contacted by 16t to receive their prizes

Rewards:
  • 1st place: 30-day Alert Mode and 10,000 Coins
  • 2nd place: 7-day Alert Mode and 5,000 Coins
  • 3rd place: 3-day Alert Mode and 2,000 Coins


Both events will run from today (15/12/2023) to the 15th of January, 2024.
Highlights

  • It's the holiday season! EMERGENCY has been decorated with some festive decorations and we've added a new avatar as well as 9 holiday missions to the mix
  • Steam achievements are now available: There are 187 new achievements for you to unlock
  • New Upgrade Card bundles
  • In-game Newsfeed
  • New missions added
  • Singleplayer mission rotation: rescue missions that appeared in the previously played shift will now less likely come up in singleplayer mode to make the player experience more varied
  • Firefighting Update:

    • Water Tank: we made changes to the water tanks of the water tender and the ladder truck, reducing the base tank size and adding a total of 8 new upgrade cards to improve water tank size, consumption and refill speed, as well as a new legendary card adding a water tank to the fire truck.
    • Heat Shield: heat shields have been adjusted to also reduce the fire area and the extinguish training for firefighters now also includes a heat shielding passive ability.
    • Chaos System: extinguishing fires now reduces more chaos to make up for the increased challenge of the water tank update.
    • Learn more about how the changes affect your firefighting in the detailed release notes on Discord or on our website.

  • Interface language, voice over language and siren sounds can now be set separately
  • Fixed issues with quests not counting correctly
  • Various bug fixes
  • Various fixes based on received crash dumps via the crash report dialog


Detailed release notes can be found in Discord and on our website.

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.
It's that time of the year again, the Steam Awards are coming up!

Time for you to nominate your favorite games, and what better game to nominate for the “Better With Friends” category than EMERGENCY? I think we can all agree that nothing beats a 4 player round with friends where everything just fits together seamlessly.

You will have until the Autumn Sale ends to nominate us in the ”Better With Friends” category. So let’s get to it!
Highlights


  • Huge price reductions: We have listened to our community and have decided to adjust our prices based on your feedback to improve your experience. View the whole list of changes on Discord or on our website.
  • Our SWAT officers have been given an improved uniform (with skin variants) to cut a better figure in operations
  • Players you have recently played with will now be displayed in the party invite list (even if you are not friends yet)
  • New Ranking UI
  • New names for the Press Officer consumable and Press Officer Global Card for a clearer distinction

    • Consumable: Press Officer -> Broadcast
    • Global Card: Press Officer -> Anti-Stress Boost

  • Balancing: Improvement of several Global Cards
  • Added Polish siren sounds
  • Various bug fixes
  • Various fixes based on received crash dumps via the crash report dialog


Detailed release notes can be found in Discord and on our website.

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.
Highlights

  • New languages: Simplified Chinese, Brazilian-Portuguese and Polish
  • 20+ new easy and medium missions
  • New player avatars
  • Added a guidance system explaining the different objective types
  • Improved balancing for the transition between difficulties, better difficulty scaling by number of players and calculation of the recommended difficulty
  • Balancing adjustments to the following Upgrade Cards: Foam Admixture (Fire Truck, Water Tender, Ladder Truck), Thermal Blanket (Doc)
  • Additional statistics in the shift debrief
  • Photo mode with a free camera (only available in singleplayer)
  • Added loading screen hints
  • Additional UI settings (displaying units on mini -map permanently and turning off notifications in the middle of the screen during a shift)
  • Fixed bugs regarding left over objectives
  • Various fixes based on received crash dumps via the crash report dialog

Detailed release notes can be found in Discord.

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.
EMERGENCY is a constantly evolving game that will keep growing and changing. We are working on a wide range of improvements and new content to make the player experience the best it can be. This roadmap gives you a small overview of what we have planned for the future. The roadmap is a living document that will be adapted as we go along - some parts will change, be removed, and new things will be added.



Tell us what you’re most excited about and what you would like to see on the roadmap in the future!

Please note that we cannot give dates for individual updates. The roadmap may always be subject to changes and none of the entries are 100% sure to be realized. Any updates to the roadmap will be communicated through Steam and Discord.

  • ID 7525: Fixed bug introduced in 2023.09.11.5 that reset the language to the native operation system culture on each start.

If you already started 2023.09.11.5 we released today, sadly you have to delete your Config folder under "C:\Users\<user name>\AppData\Local\EMERGENCY\Saved\Config". We're sorry for the inconvenience.

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.
Highlights


  • 30 new trainee and easy missions
  • Improved matchmaking through quickplay: You now have a higher chance of finding a multiplayer game and will not be automatically sent into a solo shift anymore. We’ve also added a timer for the estimated matchmaking time.
  • Balancing adjustments to the XP-curve: Beginner players now need more XP for a level-up so they have more time in lower difficulties to gain experience and earn coins and upgrade cards to be better prepared for higher difficulties.
  • Player profile improvements: You can now show off your units in a unit showcase and see other players’ profiles. You are also now shown a preview of the next level-up reward.
  • Fixed bugs regarding left over medical objectives which could not be resolved
  • Fixed bug regarding an empty operation map
  • Various fixes based on received crash dumps via the crash report dialog

Detailed release notes can be found in Discord or on our website.

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.

  • Crash fixes based on received crash dumps sent via the crash report dialog
  • ID 7090: The "maximum research points reached" notification will no longer appear when you own all Upgrade Cards

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.
Highlights

  • Shift logic improvements to increase variety of selected rescue missions for your shift
  • Fixed bugs regarding left over objectives which could not be resolved
  • Voice overs added for Italian, Spanish and French
  • Enabled the use of Chinese, Japanese and Korean letters in the chat
  • New chat feature on the operation map to communicate with your squad members or Steam friends
  • Fixed bugs regarding an empty operation map as well as players accidentally ending up in shifts above their recommended difficulty level
  • Technical adjustments to try to get the game working for people with integrated graphics cards or whose hardware otherwise doesn’t meet the minimum requirements (see Discord for more details)
  • Player rank is now displayed in the player profile
  • Better visibility in night shifts with highlighted mouse cursor. Can be disabled via gameplay settings ("Show Light Below Cursor at Night")
  • Rework of background music to provide more variety
  • Added separate setting for ambient and siren volume
  • Push-to-Talk can now be enabled via Audio settings
  • Upcoming server maintenance will now be communicated both ingame and in the main menu
  • More attractive starter bundles with more Emeralds
  • Various fixes based on received crash dumps via the crash report dialog

Detailed release notes can be found in Discord.

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.

  • Fixed a few localization issues which became known to us
  • Crash fixes based on received crash dumps sent via the crash report dialog


Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.

  • ID 5645: Added more user information in case an unsupported integrated graphics card has been detected
  • ID 6739: Fixed an occasional connection issue when starting a multiplayer game
  • ID 6775: Fixed that certain special abilities did not always contribute towards statistics and quests
  • ID 6785: Fixed that a docked ladder truck could get stuck when being damaged in certain situations
  • ID 6788: Added detection of a corrupt local EMERGENCY installation. If detected, a message box will inform you about this situation. Playing with such a defective installation will cause random crashes.
  • ID 6832: Made sure that the briefing is always interactable, even when the shift started while improving an upgrade card
  • ID 6834: Ensured that the chaos timer does not advance while the Spokesperson consumable is active
  • Improved handling of stuck unit persons
  • Fixed a few localization issues which became known to us
  • Crash fixes based on received crash dumps sent via the crash report dialog


Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.
  • ID 6592: Fixed player name display which was introduced in hotfix 2023.07.31.14
  • ID 6549: Fixed issues with alarm signals
  • Crash fixes based on received crash dumps sent via the crash report dialog

Here are a few tips if EMERGENCY doesn't run or runs instable for you, based on what we saw in received crash dumps:
  • Verify your Steam installation of EMERGENCY: A corrupt installation can cause random crashes
  • Ensure you meet the minimum hardware requirements listed at the bottom of the EMERGENCY Steam store page
  • Update your graphics driver: We're using Unreal Engine 5.1 and outdated GPU drivers can cause incompatibilities
  • Third party software like video capturing or optimization tools might interfere with EMERGENCY, try disabling them

Thank you for providing us with feedback by sending crash dumps via the crash report dialog and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.

  • ID 6592: Fixed login issue with Steam user names which do not have 3-15 characters
  • ID 6597: Fixed DPI related issue if Windows display scale was not sent to 100%, in the video settings one could see that the output resolution wasn't correct in this situation
  • Fixed a few localization issues which became known to us
  • Fixed several crashes basing on send crash dumps


Thank you for providing us with feedback by sending crash dumps and writing bug tickets on Discord. If you found new bugs or if your reported bug still exists, feel free to continue using Discord to get in touch with us.
It’s finally here! EMERGENCY has officially released on Steam!



Are you ready to face the chaos and save the city? Gather your units, join forces with your friends and dive into the rescue missions. Start your shift as incident commander and extinguish fires, catch criminals, and care for the injured. Be the hero your city needs!



Here’s what’s waiting for you in the game:

  • Fast-paced real-time strategy action
  • Co-op multiplayer with up to four players
  • Three maps with tons of unique emergencies that could await you during your shift
  • Four different unit departments to coordinate
  • Upgrade cards earned by winning shifts that improve your units and unlock new abilities




We will continue developing the game and bringing you new updates with new content. Follow us on our socials to stay updated:

Have fun saving lives!
The wait is almost over! We are happy to announce that EMERGENCY will release next week on August 15th, 2023.

Make sure to wishlist the game to get notified as soon as it’s available!